Refund Policy

30-day money-back guarantee

If Lauvenn Search is not right for you, you can request a full refund within 30 days of your first subscription payment. One guarantee applies per customer, and it does not cover renewals after your first 30 days.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request one, email us at the address below with your account email, the charge date, the amount and a short description of the issue — or contact Paddle directly at paddle.net, where you can manage payments and request refunds for your orders.

• Approved refunds are returned to the original payment method.
• Banks and card providers typically take 5–10 business days to display the credit.

Subscriptions, renewal and cancellation

Subscriptions renew automatically for successive periods of the same length until cancelled. You can cancel at any time from your account page; cancellation stops future renewals and takes effect at the end of the current billing period. You keep full access, including remaining credits, until that date.

• Cancellation stops future charges only. It does not refund the current period or any earlier charge, except within the 30-day guarantee above or where law requires otherwise.
• If a renewal payment fails, we retry the payment method and notify you; repeated failure may pause the subscription.

Credits

Plans include a credit allowance that the agent draws down as it works. Credits are a usage measure inside Lauvenn Search: they have no cash value, cannot be transferred and cannot be exchanged for money.

• Credits consumed by agent runs, schedules or actions you configured are correct usage, not a billing error, and are not refunded.
• Credits remaining when a subscription ends are not refunded or reinstated.
• Where a Lauvenn Search defect wasted credits, we may grant goodwill credits.

Plan changes

Upgrades take effect immediately and are prorated for the rest of the current period, with the extra credits granted right away. Downgrades take effect at the next renewal. Moving from an annual to a monthly plan, or cancelling an annual plan mid-term, does not refund the unused portion of the annual charge.

No performance-based refunds

Ad performance, conversions, revenue and return on ad spend depend on factors outside our control, including platform algorithms, competition, your website and your budget. Lauvenn Search does not guarantee clicks, conversions, revenue or return on ad spend. Disappointing results do not create a right to a refund, credit or chargeback.

Advertising spend

Advertising spend is charged directly by Google or Microsoft under their own rules. Lauvenn Search does not bill, hold or control ad spend, and does not control platform billing decisions, account restrictions or ad rejections. Changes the agent makes are made under your approval settings; the resulting spend is between you and the advertising platform.

Billing errors and chargebacks

Please report a suspected billing error within 30 days of the charge, including your account email, charge date, amount and a short explanation. Duplicate charges and Lauvenn Search billing errors are corrected. Before starting a bank dispute or chargeback, contact us and give us a reasonable opportunity — generally at least ten business days — to investigate and resolve the matter.

Your statutory rights

Nothing in this policy limits any right that cannot lawfully be waived, including statutory consumer or withdrawal rights that may apply in your country.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with its effective date at the top.